Terms & conditions

By accessing or using the Nerot website, you agree to the following terms and conditions.

All products sold by Nerot are intended for lawful, personal use only. By purchasing our products, you agree to use them safely and in accordance with the provided instructions.

Nerot is not responsible for damage, injury, or loss resulting from improper use of our products.

All content on this website, including images, text, and branding, is the property of Nerot and may not be used without permission.

Prices and product availability are subject to change without notice.

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you agree to these Terms & Conditions.

Privacy Policy

Nerot respects your privacy and is committed to protecting your personal information.

When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, billing information, and payment details.

We use this information only to:

• Process and fulfill orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

We do not sell, trade, or share your personal information with third parties except as necessary to operate our business (such as payment processors and shipping providers).

Our website uses secure technology to protect your data.

By using this website, you consent to this Privacy Policy.

If you have any questions, please contact us at:

support@nerot.co

Shipping Policy

Orders are typically processed within 2–9 business days.

Shipping rates are calculated at checkout based on your location and order size.

Once your order ships, you will receive a confirmation email with tracking information.

Nerot is not responsible for shipping delays caused by carriers, weather, or circumstances beyond our control.

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions about your order, please get in touch with us at support@nerot.co.

Returns & Refunds

Due to the nature of our products, all candle sales are final.

We do not accept returns or exchanges.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will gladly assist you.

Approved refunds or replacements are issued at our discretion.

Please contact support@nerot.co for assistance.

Candle Safety

Always burn candles within sight.

Keep away from flammable objects, children, and pets.

Place candles on a stable, heat-resistant surface.

Never leave a burning candle unattended.

Nerot is not responsible for damage or injury caused by improper candle use.

By purchasing and using our products, you acknowledge and accept these safety guidelines.